How Windows 10 Computer Gets Stuck in 'Restarting' Screen
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We felt sorry to post this tutorial too late after most of you have encountered this biggest headache that Windows 10 update gets stuck on the 'Restarting' screen. We've noticed that restarting stuck problem happens every now and then when users try to upgrade Windows 10 from Windows 7 & Windows 8, or just do a regular Windows 10 update (i.e. Windows 10 Anniversary Update, version 1607), etc.
Case 1 - 'I recently downloaded my Windows 10 upgrade which I had reserved, everything went smoothly but when I click the 'upgrade now button' in the dialog prompt which says schedule it or go for it now, the computer goes into restart screen and stays there forever.'
Microsoft releases a lot of Windows updates to fix problems or to add new features to the Windows. Although these Windows updates are very useful in keeping the system updated it might become a headache as well. Some of these Windows updates, especially on Windows 10, might take a really long time to complete. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt. Stop the BITS service, the Windows Update service, and the Cryptographic service. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
Case 2 - 'After I successfully upgraded from Windows 10 v1511 to v1607, during which no error messages, no incompatible devices.. my system gets stuck at the restarting screen whenever I want to restart my system. Always.'
Are you one of the unfortunate groups suffering from endless restarting but never made that? Don't be upset anymore, because we're coming to help. From professional MS technicians and experienced Windows 10 users, we get to know that the restarting problem is with our very old Windows Update files, which updates itself every time while a new update is trying to install on our computer. This conflict is where it is getting stuck.
PAGE CONTENT:
- Fix 1. Unplug any peripherals connected to the computer
- Fix 2. End process of failed program in Task Manager
- Fix 3. Run System Maintenance troubleshooter
- Fix 4. Restart the update service using command prompt
- Fix 5. Rollback to previous version of Windows
Fix 1. Unplug Any Peripherals Connected to the Computer
One user said that he fixed his computer stuck in restarting by unplugging all USB devices from the machine, and then booted again by cycling power. By which he successfully passed the spinning circles on the black screen. Quite a number of people followed his advice and troubleshot the problem.
Fix 2. End Process of Failed Program in Task Manager
Another simple fix for Windows 10 getting stuck at restarting screen is upvoted by a lot of people, it says if your Windows 10 session gets stuck during a system restart, you can try these operations:
- 1. Press CTRL + ALT + DELETE.
- 2. Afterward, the restart screen will disappear and be replaced by the Task Manager, where the 'hanging' programs that failed to close will be revealed.
- 3. End the processes of all running programs, then you'll recover from the 'Restarting' screen.
Fix 3. Run System Maintenance Troubleshooter
1. Press the Windows logo key on the keyboard, type Troubleshooting in the search bar, and select the topmost search result.
2. Select'View all' from the left side panel of the window.
3. Select 'System Maintenance' from the listed options, click on the 'Advanced' option and check to 'Apply repairs automatically' option.
- 4. Follow the on-screen instructions and wait for the troubleshooting to complete.
- After the troubleshooting is completed, check the status for any missing system components on the computer.
- 5. Close the window and check if the changes are effective.
Fix 4. Restart the Update Service Using Command Prompt
- On the lower-left corner of the screen, right-click and select Command Prompt (Admin).
- Type 'net stop wuauserv' (without quotes). Press enter. This will stop the update service from running in the background.
- Now type 'cd %systemroot%' (without quotes). Press enter. This command will navigate the command prompt to the installation directory of Windows OS.
- Type 'ren SoftwareDistribution SD.old' (without quotes). Press enter. By this command, the OS will rename the SoftwareDistribution folder to SD.old for a backup. In case anything goes wrong, you can just go to the C:WINDOWSSoftwareDistribution and change it to its original name.
- Lastly, type 'net start wuauserv' (without quotes). Press enter. With this command, we will restart the update service in order to enable updates to the system.
Fix 5. Rollback to the Previous Version of Windows
Hope the fixes above already fixed your problem, because this is the last chance you could stop Windows 10 computer getting stuck in 'Restarting' screen. To restore Windows 10 to the previous version, you'll have many options and you can try any one of them for help:
Option 1: Rollback to the previous version of Windows 10 in 10 days/30 days
Option 2: Restore Windows 10 to the previous version with a previously created system backup image.
So, before going to read further information, you need to make sure that you've created system backup image with some backup and recovery software, for example, EaseUS data backup software.
Option 3: Transfer and restore Windows 10 system image to current PC with a stuck screen
To restore your Windows 10 and remove the stuck screen of restarting, you can also apply EaseUS Todo Backup to transfer and restore a healthy Windows system to your PC with the below guidelines:
Install EaseUS Todo Backup on a new and healthy Windows 10 computer and use it to create a Windows 10 system image backup to an external hard drive.
Step 1. Create an emergency disk on a healthy computer
To save your time and energy, we'd like to suggest you create an emergency disk to a USB or external hard drive rather on a healthy computer with EaseUS Todo Backup.
1. Connect an empty USB flash drive or external hard drive with over than 100GB space to your PC.
2. Run EaseUS Todo Backup and click 'Tools > Create Emergency Disk'.
2. Run EaseUS Todo Backup and click 'Tools > Create Emergency Disk'.
3. Choose USB as the disk location to create the emergency disk which will help you boot computer when it fails to boot or restore the system to dissimilar new PC.
4. Click 'Proceed'.
4. Click 'Proceed'.
Step 2. Create a Windows system image backup for restoring to dissimilar hardware
1. Run EaseUS Todo Backup on the healthy computer and click 'System Backup' on the left pane.
2. Choose the Windows OS and specify the USB flash drive which contains the emergency disk as the destination disk to save system image.
If you are worried about data loss issue by saving the system image to the emergency disk drive, you may also save system backup to another empty external hard drive with over 100GB free space.
2. Choose the Windows OS and specify the USB flash drive which contains the emergency disk as the destination disk to save system image.
If you are worried about data loss issue by saving the system image to the emergency disk drive, you may also save system backup to another empty external hard drive with over 100GB free space.
This will help you create a full backup of the whole Windows system and all installed programs, applications on your C drive to the selected device. Ie 11 download windows 10.
3. Click 'Proceed' to start creating a system backup image to the target device.
Step 3. Boot the dissimilar hardware/computer from EaseUS Todo Backup emergency disk
1. Connect the USB flash drive or external hard drive with emergency disk and system backup image to the new computer.
2. Restart PC and press F2/F8 to boot into BIOS.
3. Change boot drive and set the computer to boot from the EaseUS Todo Backup emergency disk.
Then you'll enter EaseUS Todo Backup main interface.
2. Restart PC and press F2/F8 to boot into BIOS.
3. Change boot drive and set the computer to boot from the EaseUS Todo Backup emergency disk.
Then you'll enter EaseUS Todo Backup main interface.
Step 4. Transfer and recover the system to dissimilar hardware or new computer
1. On EaseUS Todo Backup main window, click'System Transfer'.
2. Select the system image on your drive and click 'OK' to continue.
3. Specify the disk to save system image and tick 'System Transfer' in Advanced options, click 'OK' to save changes.
Then click 'Proceed' to start transferring system and even some installed programs on system C: drive to the new hardware computer now.
Then click 'Proceed' to start transferring system and even some installed programs on system C: drive to the new hardware computer now.
Step 5. Restart PC with transferred system
1. Change boot sequence in BIOS to set the computer to boot up from the drive with the transferred system.
2. Save all changes and restart your computer.
3. Update all drive drivers and programs to ensure all things will work just fine on the new computer.
1. Change boot sequence in BIOS to set the computer to boot up from the drive with the transferred system.
2. Save all changes and restart your computer.
3. Update all drive drivers and programs to ensure all things will work just fine on the new computer.
You should be able to use your computer with Windows 10 again without a restarting screen. And the last thing you should do is to active Windows 10 for smooth usage with your activation key.
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Known issues
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.
Summary | Originating update | Status | Last updated |
---|---|---|---|
A high-pitched noise might be heard when using 5.1 audio with certain settings Certain combinations of apps, audio devices and Windows settings might produce a high-pitched noise when using 5.1 audio | OS Build 19042.906 KB5000842 2021-03-29 | Resolved KB5003690 | 2021-06-21 14:00 PT |
News and interests button on the Windows taskbar might have blurry text Certain display configurations might cause blurry text on the news and interests button in the Windows taskbar. | OS Build 19042.964 KB5001391 2021-04-28 | Resolved KB5003690 | 2021-06-21 14:00 PT |
Apps might have issues accessing event logs on remote devices Event logs might not be accessible from remote devices unless both devices have updates released June 8, 2021 or later. | OS Build 19042.10000 KB5003637 2021-06-08 | Resolved KB5003637 | 2021-06-08 10:00 PT |
Automatic input of Furigana might not work as expected In certain circumstances, the automatic Furigana input/conversion feature may not work as expected in apps. | N/A | Mitigated | 2021-05-18 10:21 PT |
Issue details
June 2021
News and interests button on the Windows taskbar might have blurry text | ||
Status | Originating update | History |
Resolved KB5003690 | OS Build 19042.964 KB5001391 2021-04-28 | Resolved: 2021-06-21, 14:00 PT Opened: 2021-06-14, 17:43 PT |
After installing KB5001391 or later updates, the news and interests button in the Windows taskbar might have blurry text on certain display configurations. Affected platforms:
Resolution: This issue was resolved in KB5003690. |
Apps might have issues accessing event logs on remote devices | ||
Status | Originating update | History |
Resolved KB5003637 | OS Build 19042.10000 KB5003637 2021-06-08 | Resolved: 2021-06-08, 10:00 PT Opened: 2021-06-07, 16:10 PT |
After installing KB5003637 or later updates, apps accessing event logs on remote devices might be unable to connect. This issue might occur if the local or remote has not yet installed updates released June 8, 2021 or later. Affected apps are using certain legacy Event Logging APIs. You might receive an error when attempting to connect, for example:
Note Event Viewer and other apps using current non-legacy APIs to access event logs should not be affected. Affected platforms:
Resolution: This is expected due to security hardening changes relating to Event Tracing for Windows (ETW) for CVE-2021-31958. This issue is resolved if the local and remote devices both have KB5003637 installed. |
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May 2021
A high-pitched noise might be heard when using 5.1 audio with certain settings | ||
Status | Originating update | History |
Resolved KB5003690 | OS Build 19042.906 KB5000842 2021-03-29 | Resolved: 2021-06-21, 14:00 PT Opened: 2021-05-13, 19:35 PT |
After installing KB5000842 or later updates, 5.1 Dolby Digital audio may play containing a high-pitched noise or squeak in certain apps when using certain audio devices and Windows settings. Note This issue does not occur when stereo is used. Workaround: To mitigate this issue, you can try one or more of the following:
Affected platforms:
Resolution: This issue was resolved in KB5003690. |
December 2020
Automatic input of Furigana might not work as expected | ||
Status | Originating update | History |
Mitigated | N/A | Last updated: 2021-05-18, 10:21 PT Opened: 2020-12-03, 12:29 PT |
When using the Microsoft Japanese Input Method Editor (IME) to enter Kanji characters in an app that automatically allow the input of Furigana characters, you might not get the correct Furigana characters and might need to enter them manually. Note for developers: Affected apps are using the ImmGetCompositionString function. Workaround: To mitigate this issue, please follow the instructions in Revert to a previous version of an IME (Input Method Editor). Affected platforms:
Next steps: We are working on a resolution and will provide an update in an upcoming release. |